Privacy policy

Last Update : 10/04/2025

Hilford  is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website https://hilford.in.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of personal information:

a. Personal Identification Information

  • Full Name

  • Email Address

  • Contact Number

  • Shipping & Billing Address

b. Payment Details

  • Payment method (Note: We do not store your card or banking information. All transactions are securely processed through trusted third-party payment gateways.)

c. Order Information

  • Product details you purchase

  • Order history

  • Delivery preferences

d. Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Cookies and tracking data

2. How We Use Your Information

We collect and use your data for the following purposes:

  • To process and deliver your orders

  • To provide customer support and resolve queries

  • To send transactional emails (order confirmations, shipping updates, etc.)

  • To personalize your experience on our website

  • To inform you about offers, discounts, or new products (only if you opt-in)

  • For analytics and website performance improvement

3. How We Store & Protect Your Data

Your data security is a top priority. We implement appropriate technical and organizational measures to ensure your personal data is:

  • Stored securely on protected servers

  • Encrypted where necessary

  • Accessed only by authorized personnel

We never sell or rent your personal data to any third party.

4. Sharing of Information

We only share your data with third parties in the following cases:

  • Logistics Partners for shipping and delivery

  • Payment Gateways for secure transactions

  • Customer Support Tools for better service

  • If required by law or legal obligations

All our partners follow strict data protection practices.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality

  • Remember your preferences

  • Provide personalized recommendations

  • Analyze website traffic

You can control or disable cookies from your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect data

  • Request deletion of your data (subject to certain conditions)

  • Opt-out of marketing emails anytime (unsubscribe link is provided in every email)

To exercise these rights, email us at customercare@hilford.in.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their privacy policies before interacting.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, reach out to us:

Email: customercare@hilford.in
Phone: +91 9148790888
Address: [Optional – Add business address]