Shipping policy

Last Update: 10/04/2025

At Hilford, we aim to deliver your favorite fragrances quickly, safely, and efficiently. This Shipping Policy outlines the delivery process, timelines, and charges for all orders placed on our website.

1. Shipping Coverage

We currently ship across all major cities and towns in India. International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next working day.

3. Estimated Delivery Time

  • Metro cities: 3–5 business days

  • Other cities/towns: 5–7 business days

  • Remote/rural areas: May take 7–10 business days

Note: Delivery times are approximate and may vary due to unforeseen circumstances like courier delays, bad weather, or public holidays.

4. Shipping Charges

  • Free Shipping on Prepaid Order.

  • COD Orders will be charged a flat shipping fee of ₹99

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or SMS.

  • You can track your shipment using the link provided or by contacting our support team.

6. Packaging

We ensure all products are:

  • Packed securely with cushioning to prevent leakage or breakage.

  • Sealed to maintain freshness and hygiene of the perfume.

7. Delays in Delivery

While we strive to meet our delivery timelines, delays can occur due to:

  • Courier partner issues

  • Natural calamities

  • Government restrictions (like lockdowns)

  • Incorrect/incomplete address provided

We appreciate your patience and cooperation in such situations.

8. Delivery Partner

We work with trusted logistics and courier partners to ensure safe and timely delivery of your orders.

9. Address Accuracy

Please ensure the shipping address, pin code, and phone number are correct at the time of checkout. Hilford will not be responsible for delivery issues arising due to incorrect or incomplete address details.

10. Contact Us

For shipping-related queries or support, contact us at:

Email: customercare@hilford.in
Phone: +91 9148790888
Website: https://hilford.in