Refund policy

Last Update: 10/04/2025

At Hilford, customer satisfaction is our top priority. While we ensure that all perfumes are packaged with care and delivered in perfect condition, we understand that you may need to return a product occasionally. This Return & Refund Policy outlines the terms under which returns and refunds are accepted.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The return request must be made within 7 days of delivery.

  • The product should not be damaged, broken, or tampered with.

⚠️ Used perfumes or opened packaging will not be accepted for return due to hygiene and safety reasons.

2. Non-Returnable Items

  • Perfumes that have been opened or tested.

  • Products purchased during a sale, clearance, or using a discount coupon.

  • Custom/bulk orders (unless received damaged or defective).

3. How to Request a Return

To initiate a return:

  1. Email us at customercare@hilford.in within 7 days of receiving the product.

  2. Mention your order number, reason for return, and attach a photo of the product (if damaged or incorrect).

  3. Our team will verify and provide further instructions within 24-48 hours.

You may need to self-ship the item if return pickup is not available at your location.

4. Refund Process

Once the returned product is received and inspected:

  • You will receive a refund to your original payment method within 5–7 business days.

  • In case of COD orders, we will request your bank details for NEFT transfer.

⚠️ Shipping charges are non-refundable.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or wrong item:

  • Report it within 48 hours of delivery.

  • Send us photos and unboxing video (if possible) for faster verification.

We will send a replacement or initiate a full refund as per your preference.

6. Cancellations

  • Orders can be cancelled before they are shipped.

  • Once shipped, the order cannot be cancelled and will be subject to the return policy.

7. Contact Us

For any return/refund-related assistance, reach out to us at:

Email: customercare@hilford.in
Phone: +91 9148790888
Website: https://hilford.in